Refund policy

This policy explains how refunds work for paid mock interview access on MockSuit. It applies together with our Terms of use.

General rule

Each purchase is for a single interview attempt. Digital access is delivered as soon as payment is confirmed. Because the product is consumed when you start the timed interview, refunds are not available after a session has started, including partial completion, evaluation in progress, or a completed report.

When we may refund

We will consider a full refund to your original payment method when:

• Payment was captured but you could not start the interview due to a verified platform fault on our side (not device, browser, or network issues on your end)
• You were charged more than once for the same checkout by error
• We cancelled access before you could start and did not provide a replacement attempt

Contact us through the contact form within 48 hours of payment with your registered email, company/role selected, and a short description of what happened. Include screenshots or error messages if you have them.

When we usually cannot refund

• The interview session has started (device check completed and timed portion begun)
• Microphone or browser permissions were denied, or unsupported environments were used
• You changed your mind after purchase but before starting — contact us anyway; we review good-faith cases within 48 hours if no attempt was used
• Dissatisfaction with AI feedback wording or score — practice results are subjective

Failed or pending payments

If UPI or card payment fails or stays pending, Razorpay typically does not capture funds. Any temporary bank holds reverse per your bank's timeline. We only grant interview access after we receive a captured payment confirmation.

Promotions and free access

Complimentary or admin-granted attempts have no cash value and are not refundable. Promotional pricing follows the terms shown at checkout.

How refunds are processed

Approved refunds are initiated through Razorpay to the original payment method. Banks and UPI apps may take 5–10 business days (or longer) to show the credit. We will confirm by reply on your contact thread.

Contact

Refund requests and payment disputes: contact form (subject line "Refund request" helps us respond faster).